FAQs

This is simple site, but maybe you are not so bright. Look here for answers.

My question is very silly. Can I still ask it?

All the questions are silly. Is okay. We are used to it.

I am not human, but dog. Can I use your service?

NO.

Will you provide the advice in person?

Of course not. We are cats. We cannot drive or use credit cards for air travel. We will email you.

What are your credentials for advice-giving? Why should we trust you?

We are cats. Boom.

 

1. What types of shoes do you offer?

At Cats Will Tell You, we offer a wide variety of shoes for both men and women. Our collection includes sneakers, boots, sandals, flats, heels, and more. Whether you're looking for casual everyday shoes or stylish footwear for special occasions, we have something to suit every taste and preference.

2. Are your shoes made with high-quality materials?

Yes, we are committed to providing our customers with high-quality shoes. We carefully select materials that are durable, comfortable, and stylish. Our shoes are designed to withstand daily wear and tear while keeping your feet comfortable and supported.

3. Do you offer shoes in different sizes?

Absolutely! We understand that everyone has different foot sizes, which is why we offer a wide range of sizes for both men and women. Our shoes are available in various sizes, ensuring that you can find the perfect fit for your feet.

4. Can I return or exchange shoes if they don't fit?

Yes, we have a hassle-free return and exchange policy. If the shoes you ordered don't fit properly, you can return them within 30 days of purchase. Please make sure the shoes are unused, in their original condition, and in the original packaging. For more details, please refer to our refund policy.

5. How do I care for and clean my shoes?

The care and cleaning instructions for our shoes may vary depending on the material. We recommend checking the specific care instructions provided with each pair of shoes. In general, it's best to avoid submerging your shoes in water and use a soft brush or cloth to remove dirt and stains. For more detailed instructions, please refer to the care guide included with your purchase.

6. Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment and know the estimated delivery date. If you have any concerns about your order, please don't hesitate to contact our customer support team.

7. What payment methods do you accept?

We accept various payment methods, including credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. You can choose the payment method that is most convenient for you during the checkout process.

8. Do you offer international shipping?

Yes, we offer international shipping to select countries. The availability and shipping fees may vary depending on your location. During the checkout process, you can enter your address to see if international shipping is available for your country.

9. Can I cancel my order?

If you wish to cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not been shipped yet. However, if the order has already been shipped, we won't be able to cancel it, but you can still return the items following our return policy.

10. How long does it take to receive my order?

The delivery time depends on your location and the shipping method chosen during checkout. Generally, orders are processed and shipped within 1-3 business days. Once shipped, the estimated delivery time is usually between 5-10 business days. Please note that international orders may take longer to arrive due to customs clearance procedures.

Refund Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

For more information about our refund policy, please refer to our refund policy page.